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Reach us about connections, streaming, restrictive networks, or billing. Include a few details and we'll respond with clear next steps.

Get the app Support
Fast triage Protocol levels Evasion (EV) App Store billing
Message checklist Fast triage
Topic Connection / Streaming
Network Wi-Fi or cellular
Region Selected region
Level L1 / L2 / L3 or EV

Include your device model, iOS version, and network type when possible.

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Message

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Send a message and we’ll respond. An email address is needed only if you contact support, so we can reply; it is not required to use Larva.

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Include your device model, iOS version, region, protocol level (L1, L2, L3, or EV), and whether you’re on Wi-Fi or cellular. Please do not include passwords or other sensitive information.

Before you write

Most issues are resolved by switching protocol levels or changing regions. Check Support first for the most common fixes.

Go to Support

What to include

The more detail you share, the faster we can help. Please include:

  • Detail: when it started, how often it happens, and any steps to reproduce
  • Device: iPhone model and iOS version
  • Network: Wi-Fi or cellular, and if the network is restrictive
  • Protocol: which level you tried (L1, L2, L3, or EV)
  • Region: which region you were connected to

Response time

We typically respond within 24 hours. Connection and streaming issues are prioritised. Apple handles billing. Manage subscriptions in Settings → Apple ID → Subscriptions.

FAQ

Common questions

How long does a reply take?
We typically respond within 24 hours. Connection and streaming issues are prioritised.
Can you help with App Store billing?
Subscriptions are managed by Apple. We can help troubleshoot access, but billing changes (upgrades, cancellations, refunds) are handled in Settings → Apple ID → Subscriptions.
What details help resolve issues faster?
Include your device model, iOS version, region, protocol level (L1, L2, L3, or EV), and whether you’re on Wi-Fi or cellular. Screenshots help too.
Is there a phone number?
Support is available through the form above. We don’t offer phone support, but written messages let us triage quickly and respond with clear steps.
Want a quick answer?
Most issues are resolved by switching protocols or regions. Check Support before waiting for a reply.
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